When Alan was suddenly sidelined by injury, the work did not stop. The SCCO team stepped up, covered the routes, handled the jobs, and kept the office moving.
After Alan’s knee injury took him out of the field, the real test was whether SCCO could keep operating without him physically handling every job. Zach became the face of the company, Mike P. covered the western counties, Mike B. absorbed extra Worcester County work, Javier stepped into eviction training, and Brian handled northern Worcester County service assignments. Alan managed dispatching, billing, job entry, and the back-office work from limited capacity while the team cleared the queue. “The Village” is a tribute to the professionals who stepped up without excuses and proved that civil process work is not a one-person operation.
